Billing & Payment Policy

At CasaFlames, we strive to provide a secure, flexible, and smooth checkout experience. We accept multiple trusted payment options to accommodate our customers. All transactions are processed in USD (United States Dollar).

Accepted Payment Methods

We currently accept the following forms of payment:

  • Credit Cards: Visa, MasterCard, American Express, and Discover

  • Debit Cards: Cards with Visa or MasterCard logos

  • PayPal: Fast and secure checkout with your PayPal account

  • Apple Pay: Quick payment for Apple device users

  • Google Pay: Seamless payments for Android device users

How the Payment Process Works

1. Order Placement
During checkout, select your preferred payment method. Please ensure that all payment information is entered correctly and is up to date.

2. Payment Authorization
Once your order is submitted, your chosen payment method will be authorized for the full order total. This authorization confirms both fund availability and payment validity.

3. Payment Confirmation
You will receive an email confirmation once your payment is successfully authorized. This email will contain your order summary and serves as your proof of purchase.

4. Final Settlement
Your payment is captured and processed once your order is prepared for shipping. If an item becomes unavailable or your order is modified, the final amount charged will reflect those changes.

Currency Notice

All orders on CasaFlames are charged in USD. If your card or payment method is issued in a different currency, your financial institution may apply conversion fees or rates.

Security & Privacy

Your financial security is our top priority. CasaFlames uses industry-standard SSL encryption and secure payment gateways to protect your information.
We do not store sensitive payment details such as full credit card numbers, CVV codes, or PayPal login information.

Policy Updates

CasaFlames reserves the right to modify this Billing Policy at any time. Updates will be posted on our website and, when applicable, shared via email to registered customers.

Thank you for choosing CasaFlames — where warmth meets style.

Questions or Concerns?

For any questions about your payment or billing, feel free to contact our support team. We're here to help.

Email: support@casaflames.com
Phone: +1 (888) 416-8009
Customer Support Hours: Monday to Friday, 9:00 AM – 5:30 PM EST
Mailing Address: 1747 Olentangy River Rd, STE 1266, Columbus, OH 43212, United States